Secure Payment Information

1. Advanced Encryption & SSL

• 256-bit SSL Certificate: All data entered into the payment form is encrypted using an industry-leading 256-bit SSL protocol, equivalent to interbank communication level security.
• Up-to-Date TLS Support: We use TLS 1.2 and above to provide additional protection against man-in-the-middle (MITM) attacks.

2. Enhanced Authentication with 3D Secure (3DS)

Your credit card payments are subject to an extra authentication layer provided by Visa, Mastercard, and other major card networks:

1. When you initiate a payment, your bank sends a one-time SMS or app-based code to you.
2. Entering this code confirms your payment; otherwise, the transaction is automatically canceled.

3. PCI DSS Compliant Infrastructure

Our entire payment infrastructure fully complies with the PCI DSS (Payment Card Industry Data Security Standard) requirements:

• Regular security assessments and penetration tests are conducted.
• Security patches are applied promptly and routinely.
• Our servers are hosted in isolated, access-restricted security zones.

4. Data Storage and Privacy Policy

Your credit card and personal data are never stored on our system:

• Card details entered during payment are transmitted directly to the bank in real time and are not retained after the transaction.
• Your personal information is kept only as long as needed for reservation and billing purposes and is processed securely in accordance with KVKK/GDPR.
• You can review our full data processing policy on our Privacy Policy page.

5. Fraud and Suspicious Transaction Monitoring

We continuously monitor and evaluate payments using the following methods:

• AI-powered risk analysis (suspicious pattern detection).
• IP address and geolocation verification.
• Automated alerts for repeated failed payment attempts.

If a suspicious activity is detected, your transaction will be automatically put on hold and we will contact you for additional verification.

6. Alternative Payment Methods

In addition to credit cards, you can pay securely using:

• 3D Secure–enabled debit cards
• International payment platforms (e.g., PayPal, Stripe)
• Mobile wallets (e.g., Apple Pay, Google Pay)

7. Refund and Cancellation Policy

If you request a cancellation or refund after successful payment:

1. Refunds are processed according to our booking terms and hotel cancellation policy, within 7 business days.
2. The refunded amount will be returned to the same card or account used for payment.

8. 24/7 Customer Support

If you have any questions or need assistance, you can reach us through the following channels:

Sunway Club Hotel Marmaris

Address: Siteler Mah. 209 Sk. No:19, Marmaris, Muğla, Turkey

Phone: +90 252 417 15 26

Email: info@sunwayclubhotel.com

Live Chat: Use the chat widget located at the bottom right corner of our website.